It's our mission to make the best things. Not good, not great, but literally the best products in their respective categories. It is also our mission to not create any unnecessary waste. That is why No Reception Club products come with a no-hassle, no-rhetoric lifetime guarantee. When you spend your hard-earned money on our gear, you can do so knowing it will remain fully-functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.

SUMMARY

Our Lifetime Warranty Covers:

• Manufacturing defects
• Failures or breakages that render part or all of your product to become non-functional

Our Lifetime Warranty does not cover:

• Cosmetic blemishes, scratches, stains, or wear & tear
• Failures or breakages due to misuse, neglect, or intentional damage

To submit a warranty claim, please email us at support@noreceptionclub.com.

THE GUARANTEE

If any part of your No Reception Club product becomes non-functioning or defective, we will repair or replace it with a fully-functioning item in the same or better condition.

Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your gear. But if something breaks due to manufacturer defect or during normal use, don’t worry one bit. We’re behind you all the way

Also note the "same or better condition" part. We're serious about keeping our products in use and out of the ground. When we can, we issue warranty replacements from our stock of open-box, gently used, or refurbished items. All warranty replacements are quality-checked and certified to be clean and fully-functioning, and come with the same lifetime guarantee as your original purchase. 

LIMITATIONS

As described above, our warranty does not cover cosmetic wear, scratches, blemishes, stains, etc. It is the nature of our gear to develop bits of character over time. Our warranty primarily covers defects or failures that affect the core functionality of our products. 

Aside from that, we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. We've built our reputation on building high-quality gear and offering the best customer service out there, and we’re going to keep up our end of that bargain. We kindly ask our customers to keep up their end, too. Please don’t interpret our warranty as a license to misuse, neglect, or intentionally destroy your No Reception Club gear. We also won't replace stolen or lost items, so we recommend insuring your gear. We also reserve the right to change this policy in the future.

WARRANTY CLAIMS

Got something that is broken and needs repair or replacement? Just email us at go@noreceptionclub.com.